Your skills.
Our team.
A better drive.

What you'll do

• Manage daily operations, sales, gross profit, productivity, and customer satisfaction.
• Oversee customer check-in, vehicle inspections, estimates, repair authorization, scheduling, and vehicle delivery.
• Explain recommended services, pricing, and completion times based on the customer's needs and the vehicle's condition.
• Coordinate technician schedules, bay assignments, and workflow to reduce delays and repeat repairs.
• Recruit, train, coach, and support the shop team.
• Manage parts purchasing, inventory, equipment maintenance, payments, and operating reports.
• Resolve customer concerns and coordinate follow-up service.
• Maintain safe working practices and consistent repair quality.

What you'll bring

• 3+ years in automotive repair or tire service, including at least 1 year as a manager, assistant manager, or team lead.
• Working knowledge of tires, maintenance, brakes, suspension, and common mechanical repairs.
• The ability to use sales, margins, average ticket value, and labor productivity to improve shop performance.
• Strong customer service, communication, and team leadership skills.
• Experience with shop management software, estimates, work orders, inventory, and payments.
• English communication skills for daily customer service and team coordination.

Especially helpful

Experience with U.S. independent repair shops, service chains, or tire stores; a Service Advisor background; ASE certifications or technical training; and Spanish language skills.

What you'll do

• Perform comprehensive vehicle inspections, diagnose faults, and recommend clear repair plans.
• Diagnose and repair engine, cooling, lubrication, braking, steering, suspension, and drivetrain systems.
• Troubleshoot air conditioning, starting and charging systems, electrical circuits, sensors, and electronic controls.
• Use scan tools, multimeters, live data, wiring diagrams, and service information to identify root causes.
• Complete repairs, adjustments, and necessary calibration procedures within your training and equipment capabilities.
• Document findings, required parts, estimated labor, and completed work clearly.
• Perform post-repair inspections, functional checks, and road tests when needed.
• Mentor junior technicians and help prevent repeat repairs.

What you'll bring

• 5+ years of automotive repair experience with independent diagnostic and comprehensive repair ability.
• Experience with common vehicles in the U.S. market, with strong expertise in at least one major vehicle group.
• Strong mechanical and electrical diagnostic skills, supported by testing and evidence.
• The ability to read English service information, wiring diagrams, and technical service bulletins.
• Consistent documentation, quality control, and teamwork.
• A valid driver's license and the ability to safely move and road-test vehicles.

Certifications & preferred experience

Current ASE certifications are strongly preferred; ASE Master Automobile Technician is a plus. Advanced engine repairs, transmission diagnostics, complex electrical troubleshooting, hybrid/EV service, European vehicle experience, or technician mentoring are also valuable.

What you'll do

• Mount, replace, balance, and rotate tires; check and adjust tire pressure.
• Inspect tire wear and damage, and follow shop procedures for repairability checks and tire repairs.
• Change engine oil, oil filters, engine air filters, and cabin air filters.
• Perform basic checks of fluid levels, wipers, lights, batteries, and visible leaks; document concerns.
• Replace basic service items and perform introductory TPMS tasks within your training and authorization.
• Use lifts, jacks, tire changers, balancers, and torque wrenches safely.
• Verify fluid quantities, fastener torque, tire pressures, and applicable maintenance reminder resets.
• Assist senior technicians, keep work areas organized, and handle used oil, tires, and supplies properly.

What you'll bring

• Tire, oil change, or maintenance experience is preferred. Applicants with automotive training and strong hands-on aptitude are also encouraged to apply.
• Attention to detail and a willingness to follow procedures.
• Familiarity with basic tools and an interest in learning shop equipment.
• The judgment to ask for help and report issues when unsure.
• Basic English skills to understand work orders and safety instructions.
• The ability to perform essential shop tasks, including standing, bending, and handling tires, with equipment or reasonable accommodation as applicable.
• Reliability, teamwork, and a desire to develop automotive skills.

Especially helpful

Tire shop or quick-service experience, automotive coursework, a valid driver's license, and ASE certifications or progress toward certification.

What you'll do

• Receive, unload, count, inspect, and put away tires, automotive parts, and other products.
• Verify quantities and product condition against product information, purchase orders, order numbers, and SKUs.
• Organize storage locations, label products, and return inventory to the correct location.
• Pick, stage, double-check, and prepare products for outbound orders.
• Assist drivers with loading and unloading, and verify that delivery items match the related orders.
• Count, sort, photograph, and store returned products in designated areas.
• Report shortages, damage, labeling issues, and other inventory problems to a supervisor promptly.
• Support daily cycle counts and help investigate inventory discrepancies.
• Keep shelves, aisles, loading areas, and workspaces clean and safe.
• Use scanners, warehouse systems, and other tools to record receiving and inventory activity.
• Assist with containers, supplier deliveries, and other high-volume receiving and organization as needed.
• Follow warehouse safety procedures and use carts, pallet-handling equipment, and other warehouse equipment correctly.

What you'll bring

• Warehouse, logistics, delivery, inventory, or related experience is preferred.
• The ability to move, organize, load, and unload tires, automotive parts, and other products.
• Careful, accurate work when checking products, quantities, labels, and order information.
• Good time management and follow-through, with the ability to prioritize work.
• The ability to work in a warehouse environment and support receiving and shipping during busy periods.
• Basic English communication skills to read product labels, order information, and work instructions.
• A strong sense of teamwork, responsibility, and safe work practices.

Especially helpful

Tire, automotive parts, or automotive industry experience; receiving, picking, inventory count, or order fulfillment experience; forklift, pallet jack, or other warehouse equipment experience; a valid forklift certification; local delivery or container unloading experience; and familiarity with barcode scanners, WMS, ERP, or other inventory systems.

What you'll do

• Respond to customer questions through phone, SMS, email, and other online communication channels.
• Help customers check order status, product information, delivery progress, and installation arrangements.
• Follow up on delivery delays, product issues, shop installation, and other order fulfillment problems.
• Process order cancellations, returns, refunds, and after-sales requests according to company procedures.
• Collect customer photos, invoices, proof of payment, inspection reports, and other after-sales documentation.
• Make an initial assessment of customer issues using standard procedures and route cases requiring further review to the appropriate owner.
• Contact partner shops to verify installation, returns, product storage, and other on-site details.
• Coordinate with warehouse and delivery teams on product retrieval, redelivery, and other order actions.
• Record each customer interaction, outcome, and next follow-up step clearly and accurately.
• Create and continuously update a task list so unresolved issues receive timely follow-up.
• Communicate professionally about complaints and explain service procedures and available solutions clearly.
• Report recurring issues, process exceptions, and frequent customer feedback to a supervisor promptly.
• Support peak order periods and other temporary customer service needs as part of the team.

What you'll bring

• Customer service, call center, retail, e-commerce, automotive, or related experience is preferred.
• Strong spoken and written English, with the ability to communicate independently with U.S. customers by phone, text, and email.
• The ability to understand customer concerns accurately and record important information clearly.
• Patience, good communication skills, and a practical problem-solving mindset.
• The ability to manage multiple cases at once and follow up consistently according to priority.
• Comfort with basic computer tasks, online systems, spreadsheets, email, and customer management tools.
• Careful work with order numbers, amounts, product information, and customer records.
• Strong teamwork and the ability to work with warehouses, drivers, partner shops, and other departments.

Especially helpful

Experience with tires, automotive repair, automotive parts, or automotive services; e-commerce orders, delivery logistics, returns, refunds, or after-sales service; phone support and complaint handling; CRM, ticketing, SMS, or order management systems; Spanish language skills; and Warranty, insurance claims, or after-sales claim handling.