Your skills.
Our team.
A better drive.

What you'll do

• Manage daily operations, sales, gross profit, productivity, and customer satisfaction.
• Oversee customer check-in, vehicle inspections, estimates, repair authorization, scheduling, and vehicle delivery.
• Explain recommended services, pricing, and completion times based on the customer's needs and the vehicle's condition.
• Coordinate technician schedules, bay assignments, and workflow to reduce delays and repeat repairs.
• Recruit, train, coach, and support the shop team.
• Manage parts purchasing, inventory, equipment maintenance, payments, and operating reports.
• Resolve customer concerns and coordinate follow-up service.
• Maintain safe working practices and consistent repair quality.

What you'll bring

• 3+ years in automotive repair or tire service, including at least 1 year as a manager, assistant manager, or team lead.
• Working knowledge of tires, maintenance, brakes, suspension, and common mechanical repairs.
• The ability to use sales, margins, average ticket value, and labor productivity to improve shop performance.
• Strong customer service, communication, and team leadership skills.
• Experience with shop management software, estimates, work orders, inventory, and payments.
• English communication skills for daily customer service and team coordination.

Especially helpful

Experience with U.S. independent repair shops, service chains, or tire stores; a Service Advisor background; ASE certifications or technical training; and Spanish language skills.

What you'll do

• Perform comprehensive vehicle inspections, diagnose faults, and recommend clear repair plans.
• Diagnose and repair engine, cooling, lubrication, braking, steering, suspension, and drivetrain systems.
• Troubleshoot air conditioning, starting and charging systems, electrical circuits, sensors, and electronic controls.
• Use scan tools, multimeters, live data, wiring diagrams, and service information to identify root causes.
• Complete repairs, adjustments, and necessary calibration procedures within your training and equipment capabilities.
• Document findings, required parts, estimated labor, and completed work clearly.
• Perform post-repair inspections, functional checks, and road tests when needed.
• Mentor junior technicians and help prevent repeat repairs.

What you'll bring

• 5+ years of automotive repair experience with independent diagnostic and comprehensive repair ability.
• Experience with common vehicles in the U.S. market, with strong expertise in at least one major vehicle group.
• Strong mechanical and electrical diagnostic skills, supported by testing and evidence.
• The ability to read English service information, wiring diagrams, and technical service bulletins.
• Consistent documentation, quality control, and teamwork.
• A valid driver's license and the ability to safely move and road-test vehicles.

Certifications & preferred experience

Current ASE certifications are strongly preferred; ASE Master Automobile Technician is a plus. Advanced engine repairs, transmission diagnostics, complex electrical troubleshooting, hybrid/EV service, European vehicle experience, or technician mentoring are also valuable.

What you'll do

• Mount, replace, balance, and rotate tires; check and adjust tire pressure.
• Inspect tire wear and damage, and follow shop procedures for repairability checks and tire repairs.
• Change engine oil, oil filters, engine air filters, and cabin air filters.
• Perform basic checks of fluid levels, wipers, lights, batteries, and visible leaks; document concerns.
• Replace basic service items and perform introductory TPMS tasks within your training and authorization.
• Use lifts, jacks, tire changers, balancers, and torque wrenches safely.
• Verify fluid quantities, fastener torque, tire pressures, and applicable maintenance reminder resets.
• Assist senior technicians, keep work areas organized, and handle used oil, tires, and supplies properly.

What you'll bring

• Tire, oil change, or maintenance experience is preferred. Applicants with automotive training and strong hands-on aptitude are also encouraged to apply.
• Attention to detail and a willingness to follow procedures.
• Familiarity with basic tools and an interest in learning shop equipment.
• The judgment to ask for help and report issues when unsure.
• Basic English skills to understand work orders and safety instructions.
• The ability to perform essential shop tasks, including standing, bending, and handling tires, with equipment or reasonable accommodation as applicable.
• Reliability, teamwork, and a desire to develop automotive skills.

Especially helpful

Tire shop or quick-service experience, automotive coursework, a valid driver's license, and ASE certifications or progress toward certification.

What you'll do

• Answer inbound customer calls and respond to SMS, live chat, and instant messages promptly and professionally.
• Help customers with product questions, pricing, promotions, online ordering, payment questions, and order status using approved information.
• Collect vehicle details and tire size information, guide customers through available options, and involve a product or technical specialist when needed.
• Coordinate delivery updates and installation appointments with partner shops, logistics teams, and other internal teams.
• Handle order changes, cancellations, returns, refunds, and warranty inquiries in line with company policies and approval limits.
• Listen to concerns, de-escalate difficult conversations, and escalate complex issues with a clear record of the problem and next steps.
• Document conversations accurately in customer support and order management systems so customers receive consistent help across channels.
• Follow up on open cases through resolution, meet agreed response and service quality targets, and share recurring issues to improve the customer experience.

What you'll bring

• Clear spoken and written English for customer calls, text messages, and online conversations.
• A patient, empathetic, and professional communication style, including when customers are frustrated.
• Strong listening and problem-solving skills, with attention to order details and accurate documentation.
• Confidence using computers and navigating support tools, order systems, and multiple conversations.
• The ability to prioritize incoming requests, take ownership of follow-up, and collaborate with other teams.
• A willingness to learn about tires, basic automotive services, and FixGo's ordering and installation process.
• Sound judgment when handling customer information, company policies, and issues requiring escalation.

Especially helpful

1+ year of customer service, call center, e-commerce, or automotive service experience; experience with CRM or help desk tools; and Spanish language skills. Tire or automotive knowledge is a plus, but is not required.